Privacy Policy

What information do we collect?

Information you give us.

For example, if you make a purchase on our site or ask for a new account, we’ll ask for personal information like your name, email address, or telephone number. Our payment gateway providers may also ask for things such as your credit card number.

Information we get from your use of our web site and our Services (LinkrUI, PrintUI, or BrandingUI).

We may collect information about the features that you use and how you use them. This information includes:
  • Log information. When you use our services or view content provided by us, we may automatically collect and store certain information in server logs. This may include:
    • Details of how you used our service, such as which templates you try.
    • Internet protocol address.
    • Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
    • Cookies that may uniquely identify your browser or store temporary session data necessary to run our site.
  • Cookies and anonymous identifiers. We use various technologies to collect and store information when you visit this site, and this may include sending one or more cookies or anonymous identifiers to your device.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:
  • To improve our website and our services We continually strive to improve our web site based on the information and feedback we receive from you and from data that we gather about how you use our site.
  • To improve customer service Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails The email addresses you provide may be used to send you operational emails such as notifications about upcoming maintenance. They may also be used to send you information and updates pertaining to your orders and your account such as occasional company news, updates, related product, etc. Note: If at any time you would like to unsubscribe from receiving future emails (other than operational emails), we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

Any of the information we collect from you may be used in one of the following ways:
  • We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
  • We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential.
  • After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

We use temporary session cookies necessary for the operation of our web site. In addition, we use tracking cookies (or anonymous identifiers) to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.)

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

What third party services do we use?

A number of third-party services are required in order for us to run this site:
  • Unless you are providing dedicated hosting, we are hosting this site using Amazon Web Services EC2 instances.
  • All jobs for templates and forms are stored in the Amazon S3 storage service.
  • Information about templates and forms are stored in the Amazon DynamoDB database service.
  • Unless you are providing dedicated hosting for an InDesign Server, we are processing all jobs on InDesign Server instances residing on Amazon EC2.
  • Unless you are providing dedicated hosting for an Administrative Server, we are processing all jobs on Administrative Server instances residing on Amazon EC2.
  • We use other Amazon EC2 instances for a number of other services such as to generate thumbnail images or to process forms.
  • Unless specified otherwise, we use the Amazon Web Services data center located in Northern Virginia.
  • Some image galleries are retrieved from sites such as Facebook or Dropbox.
  • When you need support from us, we track your issue using Zendesk.

Do we comply with the EU’s GDPR?

We are in compliance with the European Union’s General Data Protection Regulation (GDPR):
  • We act as a Data Controller for any personal information that you enter into the our servers, such as your account information at https://admin.w2p-tools.com. Account information is encrypted.
  • You are the Data Controller and we act as a Data Processor for forms, templates, and jobs that you process using our servers. Note that the forms and templates that you upload are not encrypted, although they are not accessible publicly or by any of our other clients.
  • When we access image galleries on third-party sites such as Facebook, they are the Data Controller and we act as a Data Processor. We believe that all of these third parties are in compliance with the GDPR, but you should verify the policies for the sites that you access.
  • Amazon Web Services complies with the GDPR. Click here for more information.
  • Zendesk complies with the GDPR. Click here for more information. You have the right to be forgotten under the GDPR. To do so, please send a request to support@santacruzsoftware.com. We will then permanently delete your account. However, information about your activities on this site may still reside in our log files. We use that information to track the overall usage of this site and to debug problems.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. We have an online Forum that you may become a member of. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘Edit Profile’ page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our web site and our services (LinkrUI, PrintUI, or BrandingUI) and not to information collected offline.

Google API Services User Data Policy

Services such as LinkrUI which use Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

Your Consent

By using our site and our services, you consent to this Privacy Policy.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below. santacruzsoftware.com 877 Cedar Street, Suite 150 Santa Cruz, California 95060 USA info@santacruzsoftware.com